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Nairobi County – CareerHQ https://careerhq.co.ke Hiring made easier Wed, 11 Mar 2026 21:37:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://careerhq.co.ke/wp-content/uploads/2025/02/favicon-100x100.png Nairobi County – CareerHQ https://careerhq.co.ke 32 32 Chief of Staff & Associate Director Strategy https://careerhq.co.ke/?post_type=job_listing&p=1035 Tue, 11 Mar 2025 14:12:51 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1035 About the role

The Chief of Staff and Associate Director of Strategy will be responsible for supporting the development and execution of the organization’s overall strategic vision. This includes identifying key growth areas, overseeing market analysis, and ensuring alignment between programs and the AECF’s long-term goals. The team will often collaborate closely with senior leadership to drive impactful initiatives across the sub-Saharan region. This will require extensive experience in private sector development, strategic planning, and a deep understanding of African markets and challenges.

This is a strategic role that requires an analytical and structured thinker to provide support and strategy through partnership with the CEO. The incumbent will be the connector and conduit between senior leadership, employees, and key stakeholders to help support the CEO’s organizational mandate of achieving our strategic objectives.

The role will report to the CEO.

Key responsibilities

Thought partner

  • Support high-stakes decision-making by conducting scenario analysis and evaluating strategic trade-offs.
  • Act as a strategic thought partner and thought provider to the CEO and be a sounding board to the ExCO team.
  • Develop a good understanding of current business and sectoral issues and be able to provide timely insights, analysis, and advice to the CEO.
  • Curate strategic insights from industry trends, market dynamics, and competitive intelligence
  • Coordinate and partner with others to drive an effective cadence of functional operating meetings, including ExCO, town halls, and strategy reviews.
  • Play an active role in the development and implementation of tools and resources to improve efficiency across all AECF’s processes, systems, programs, and initiatives.
  • Support the CEO’s participation in internal and external high-stake meetings and stakeholder engagements.
  • Identify areas of change for better delivery and support change management plans.

Strategy advisory and planning

  • Lead periodic comprehensive reviews of the corporate strategy to ensure AECF can incorporate emerging trends and lessons and iterate as necessary while actively managing any issues that could affect its successful implementation.
  • Design, prioritize, and lead the implementation of key strategic initiatives and special projects, working closely with a wide range of cross-functional partners (Sectoral Teams, Operations Team, Donors, etc.).
  • Work closely with the executive team to develop, iterate, and pursue the execution of strategic priorities to realize our organizational strategic goals.
  • Establish a clear rhythm of business across the organization to ensure the strategy’s realization is in alignment with the organization’s values of innovation, collaboration, excellence, and valuing people.
  • Lead and support the executive team in aligning the communication of strategic priorities and direction to all staff and stakeholders.
  • Help develop and drive an innovative plan, establishing clear processes for generating and implementing new and relevant ideas.

Communication and stakeholder engagement

  • Act as a liaison between the CEO, leadership team, and key internal and external stakeholders.
  • Prepare briefing materials for the CEO’s meetings, ensuring they are well-informed and strategically positioned.
  • Represent the CEO in meetings, ensuring consistent messaging and strategic alignment.

Required qualifications, experience, and attributes

  • A master’s degree in business administration or a related field.
  • +10 years of experience in strategy consulting, strategy/business intelligence, or international development.
  • An ability to “take the lead” rather than waiting to receive the lead and still collaborate. An ability to speak up when disagreeing and share your knowledge and perspective.
  • Successfully served as Chief of Staff or Strategy Lead in a mid-sized organization within the impact investing space.
  • You’re solutions-oriented, using data to drive decisions and turning ideas into actionable initiatives that resonate with stakeholders.
  • You thrive in fast-paced environments, expertly managing multiple projects while focusing on priorities and deadlines.
  • An excellent communicator, both in writing and speaking, with fluency in English. Knowing French would be a fantastic plus.
  • Highly organized and analytical, with a talent for strategic thinking and problem-solving
  • Great at building strong, collaborative relationships with senior leaders, peers, and team members at all levels.
  • Enjoys managing teams toward outcomes that matter. Leads with clarity and trust.
  • Self-reflective and aligned with AECF values.

How to apply

The AECF is an Equal Opportunity Employer. All applicants will be considered based on merit without regard to race, sex, color, national origin, religion, age, disability, or any other characteristic protected by applicable law.

AECF does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

See the full job description on our website. If you meet the criteria for the role, register and apply at https://recruitment.aecfafrica.org. Your application must be received by March 19th, 2025, to be considered.

Only shortlisted candidates will be contacted.

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Executive Driver https://careerhq.co.ke/?post_type=job_listing&p=1034 Tue, 11 Mar 2025 14:08:40 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1034 Job Summary

The role holder is expected to provide safe and reliable transportation services to high-level executives, ensuring timely and efficient travel arrangements. They are expected to maintain high standards of professionalism, confidentiality and safety procedures. The incumbent will also be involved in supporting logistical needs and contribute to the smooth operations of the CEO’s office.

Key responsibilities

  • Safely transport the CEO to and from appointments, meetings, and events.
  • Plan and execute efficient routes to minimize travel time and avoid traffic congestion.
  • Ensure the security and confidentiality of sensitive information and materials transported.
  • Provide excellent customer service and always maintain professionalism.
  • Ensure complete confidentiality regarding all discussions and information encountered during transport assignments.
  • Perform any additional tasks or responsibilities assigned by the CEO, including school pick up and drops, item pickups, deliveries, and running errands as required.
  • Log official trips, daily mileage, fuel consumption, oil changes, greasing etc.
  • Maintain accurate, up-to-date records on vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records that are requested from management.
  • Stay informed about current road conditions and traffic updates by monitoring news and reports, adjusting routes as needed to prevent delays.
  • Monitor repairs and maintenance needs of the vehicle assigned and report such needs and other concerns, incidents or accidents, or defects of the vehicle to the supervisor.
  • Ensure all procedures are adhered to as far as safety, security, vehicle maintenance, and carrying of unauthorized passengers or goods are concerned.
  • Ensure all necessary documentations e.g., licenses, insurance, inspection, and others for the vehicle are always valid, and advise the supervisor about renewals of vehicle documents before they expire.

Requirements

  • Diploma in any field of study.
  • Valid driving license with safe driving records.
  • A minimum of 5 years’ experience as executive driver in similar position, preferably for senior executives.
  • Strong communication and interpersonal skills.
  • Impeccable driving skills and a commitment to safety.
  • Discretion and confidentiality in handling sensitive information.
  • Punctuality and reliability with a customer-focused mindset.

How to apply

The AECF is an Equal Opportunity Employer. All applicants will be considered based on merit without regard to race, sex, colour, national origin, religion, age, disability, or any other characteristic protected by applicable law.

AECF does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

If you believe, you can clearly demonstrate your abilities to meet the relevant criteria for the role register and apply on: https://recruitment.aecfafrica.org .To be considered, your application must be received by: 18th March 2025.

For more information, please visit our careers page on www.aecfafrica.org

Only shortlisted candidates will be contacted.

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Intern – Research Analyst https://careerhq.co.ke/?post_type=job_listing&p=1033 Tue, 11 Mar 2025 14:05:34 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1033 About the role

The incumbent will provide critical support in designing, executing, and disseminating research initiatives that drive evidence-based decision-making and inform AECF’s programs and strategic initiatives. The role holder will focus on analyzing data, monitoring market trends, and generating insights to enhance AECF’s interventions across sectors such as agriculture, renewable energy, and climate resilience in sub-Saharan Africa.

Key Responsibilities

Research and knowledge management

  • Conduct qualitative and quantitative analyses on investment trends, impact investing ecosystems, and innovative financing mechanisms aligned with AECF’s thematic focus areas.
  • Support the development of research outputs that contribute to AECF’s knowledge management objectives, particularly in advancing solutions for agriculture, renewable energy, and inclusive finance.
  • Contribute to implementing knowledge-sharing activities, including drafting briefs, case studies, and reports for internal and external stakeholders.
  • Provide support for research and data collection related to financing strategies and private sector development in sub-Saharan Africa.
  • Contribute to AECF’s knowledge management initiatives by developing and maintaining a repository of research materials.

Collaboration and stakeholder engagement

  • Work closely with program teams to integrate research findings into program development and execution.
  • Build partnerships with research institutions, donors, and other stakeholders to enhance collaboration and knowledge sharing.
  • Represent AECF at workshops, conferences, and other forums to share research outcomes.

Administrative and logistical support

  • Coordinate travel arrangements, venue bookings, and other logistical details to ensure seamless workshops, training sessions, and conference implementation.
  • Provide organizational support for AECF-hosted events, including identifying and securing venues, managing event invitations, participant registration, and liaising with speakers and attendees.

Required qualifications, experience and competencies

Qualifications and experience

  • A bachelor’s degree in Economics, Development Studies, Statistics, or a related field.
  • At least 2 years of experience in research, data analysis, and impact evaluation, preferably in development programs.
  • Proficiency in data analysis tools such as SPSS, Stata, R, or similar software.
  • Strong understanding of development challenges in sub-Saharan Africa, with expertise in agriculture, renewable energy, climate change, or gender inclusion being a plus.
  • Excellent communication skills with the ability to present complex data and insights clearly and concisely.
  • Demonstrated ability to work collaboratively in multi-disciplinary and cross-cultural teams.

Competency

  • Analytical thinking and problem-solving.
  • Attention to detail and a high level of accuracy in data analysis.
  • Strong project management and organizational skills.
  • Ability to work under pressure and meet tight deadlines.

If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role, register and apply on: https://recruitment.aecfafrica.org . To be considered, your application must be received by: 21st March 2025

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Gender Analyst https://careerhq.co.ke/?post_type=job_listing&p=1032 Tue, 11 Mar 2025 14:01:16 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1032 About us

AECF (Africa Enterprise Challenge Fund) is a leading non-profit development organization supporting innovative agribusiness and renewable energy enterprises to reduce rural poverty, promote resilient communities, and create jobs.

We catalyze the private sector by surfacing and commercializing new ideas, business models, and technologies designed to increase agricultural productivity, improve farmer incomes, expand clean energy access, reduce greenhouse gas emissions, and improve resilience to the effects of climate change. We finance high-risk businesses that struggle to access commercial funding. We are committed to working in frontier markets, fragile contexts, and high-risk economies where few mainstream financing institutions dare to go.

Over 17 years, we have supported 536 businesses in 27 countries in Sub-Saharan Africa, impacted more than 36 million lives, created over 35,000 direct jobs, and leveraged US$840 million in matching funds.

Purpose of the role

The Gender Analyst will be part of the Gender Team leading AECF’s work in social finance, Women’s Economic Empowerment (WEE), and gender-lens investing.

The role holder will contribute to the delivery of gender activities across our portfolio of WEE and GLI programs and funds, including offering technical assistance to portfolio companies. The role holder will also work in close collaboration with the AECF Impact, Knowledge, and Partnership team to contribute to the overall learning through leadership, dissemination, and business development of AECF’s GLI work.

Key responsibilities

Gender activities design, tools development, activities implementation

  • Support in the implementation of gender work under AECF’s portfolio of programs and funds, Investing in Women and WEE while bringing together AECF’s expertise and resources to support companies to reduce gender gaps across leadership, employment, and entrepreneurship.
  • Contribute to the effective implementation of the gender work for all programs in the portfolio, develop and maintain detailed annual gender activities and scale up gender offerings to selected companies.
  • Prepare materials for gender activities implementation meetings and maintain records of implementation progress across the AECF teams.
  • Contribute to identifying strategic actions that can enhance the quality of implementation.
  • Provide advice on appropriate gender-sensitive indicators across projects and support colleagues in monitoring and reporting results/outputs and objectives against agreed-upon indicators and defined theories of change, in close collaboration with the Impact team.
  • Engage and cultivate relationships with local partners throughout implementation.
  • Assist in monitoring and managing the gender program budget, tracking financial performance in alignment with project plans, and engaging with donors or investors to strengthen collaboration.
  • Provide gender-specific advisory support to clients on women’s employment, entrepreneurship, and other inclusion-focused topics within the private sector.

Partnership, knowledge, and impact

  • Identify opportunities and contribute to the conceptualization of strategic project interventions that address the needs and concerns related to Women’s Economic Empowerment.
  • Work with the Manager, Gender, to mobilize project resources, including funding, by developing fundraising proposals and identifying potential funding sources and linkages with donors.
  • Offer input to AECF programming to ensure that gender analysis effectively informs program and project design and management.
  • Track political, economic, and social developments affecting women’s rights in SSA, produce analytical reports, and contribute to strategic responses to opportunities and challenges within AECF’s projects in collaboration with relevant stakeholders.
  • Participate in thought leadership by representing AECF in GLI and WEE-focused forums and sharing learnings and insights from your portfolio.
  • Support the coordination and management of sectoral and topic-specific research, including areas such as financial services, the blue economy, processing, insurance, agribusiness, transport, renewable energy, and respectful workplaces.
  • Develop company case studies showcasing innovative approaches to closing gender gaps in the private sector.
  • Work with the communications team to develop innovative communications tactics, including the use of digital media, documentaries, etc.
  • Internal gender mainstreaming

Support gender mainstreaming across the institution.

  • Work with the Manager Gender to support portfolio teams with gender flagging against set targets.
  • Promote gender knowledge among AECF colleagues through themed events, communications, and timely reporting.

Suitable candidates should:

  • Hold a Bachelor’s degree in Economics, Development Finance, Gender Economics, Finance, Business, or any other related field of study.
  • Have a minimum of five (5) years of experience in one or more of the following areas: social entrepreneurship, impact investing, management consulting, private sector development, agriculture, agribusiness, SME finance, rural financial services, and/or renewable energy and adaptation to combat climate change with a minimum of 2 years of progressively responsible professional experience addressing the promotion of gender equality, inclusivity, and women’s empowerment.
  • Be a seasoned gender lens investing professional with in-depth experience working with the private sector on gender-smart solutions in emerging markets.
  • Have experience in establishing the business case for women’s economic empowerment and know how to provide gender-specific advisory services to private sector companies.
  • Have experience imparting internal or external gender training to mainstream gender transformative programming and sensitivities across institutional practices and programming.
  • Be able to routinely lead operations and research projects and integrate the work of other (often multidisciplinary) professional staff.
  • Be able to proficiently interact with companies’ senior management and development partners and communicate at the policy level with senior government counterparts and other organizations with confidence on the topic.
  • Have technical-operational gender and private sector experience, in particular in women’s employment and entrepreneurship.
  • Be able to demonstrate an ability to conceptualize, design, and implement multi-sector, multi-stakeholder partnerships, and client engagements and to produce analytical reports for clients and donors.
  • Have a track record in managing consultants in a project, monitoring project issues and tasks, meeting deadlines, and setting priorities.
  • Have a strong ability to communicate ideas clearly and confidently (including to the media), articulate issues, and recommend solutions.
  • Have a thorough understanding of the international development agenda and key stakeholders such as the UN, G-20, and private sector partnerships such as the Global Banking Alliance for Women and the Global Compact.
  • Be fluent in English. Knowledge of French is an added advantage.

How to apply

The AECF is an Equal Opportunity Employer. All applicants will be considered based on merit without regard to race, sex, color, national origin, religion, age, disability, or any other characteristic protected by applicable law. AECF does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

If you can clearly demonstrate your abilities to meet the relevant criteria for the role, register and apply at https://recruitment.aecfafrica.org. To be considered, your application must be received by 25 March 2025.

Only shortlisted candidates will be contacted.

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Systems Operations Engineer I https://careerhq.co.ke/?post_type=job_listing&p=1031 Tue, 11 Mar 2025 13:52:54 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1031 Position: Systems Operations Engineer I

Reporting to:  IT Operations Manager

Location: Nairobi

Role type: Full-Time

About SunCulture:

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About the role:

This role is responsible for ensuring the reliability, performance, and security of SunCulture’s IT infrastructure, with a focus on network management, unified communications (UC) platforms, and endpoint computing. Key responsibilities include administering Windows and Linux systems, managing firewalls, routers, and switches, and optimizing the UC platform for seamless communication. The role also involves supporting end-user devices, overseeing OS deployments, software updates, and troubleshooting. Proactive monitoring, incident response, and security compliance are essential, along with capacity planning and performance optimization. Additionally, the individual will collaborate with cross-functional teams and maintain documentation to support scalability and business continuity.

Key Responsibilities:

  • Infrastructure & Network Management – Maintain and administer Windows/Linux systems, perform OS installations, patching, upgrades, and manage network devices (firewalls, routers, switches).
  • Unified Communications (UC) Management – Administer and troubleshoot UC platforms, including call routing, voicemail, conferencing, and integrations to ensure optimal performance.
  • Endpoint Management – Support desktops, laptops, and mobile devices, including OS deployment, software updates, hardware troubleshooting, and endpoint management tools.
  • Monitoring & Incident Response – Implement monitoring systems, configure alerts, troubleshoot system outages, and participate in incident response, including root cause analysis and on-call support.
  • Security & Compliance – Enforce security best practices, manage access controls, conduct vulnerability assessments, and ensure compliance with security standards for UC and endpoint systems.
  • Collaboration & Documentation – Work with cross-functional teams, provide technical support, and maintain accurate system and process documentation.
  • Optimization & Capacity Planning – Improve system performance, contribute to scalability planning, and ensure the availability of UC and endpoint infrastructure.

Does this sound like you?

  • Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
  • 3+ Proven experience as a SysOps Engineer / System Administrator or similar role
  • 3+ Experience with Unified Communications platforms 3cx, Call Centre studio or Connex is required.
  • 3+ Experience in Network Administration.
  • Experience with Endpoint Management.
  • Strong understanding of both Linux/Windows operating systems
  • 2+ Experience with monitoring and logging tools (Zabbix, Nagios, Prometheus, Grafana).
  • Strong understanding of networking concepts (TCP/IP, DNS, firewalls, load balancing, VoIP, SIP).
  • Excellent troubleshooting and problem-solving skills, especially with UC and endpoint related issues.
  • Basic Understanding of scripting languages (Bash, Python, PowerShell).
  • General Understanding of cloud platforms (AWS, Azure, GCP) is a plus.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • General understanding of containerization technologies (Docker, Kubernetes) is a bonus.

Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Learning and Development Manager https://careerhq.co.ke/?post_type=job_listing&p=1030 Tue, 11 Mar 2025 13:48:20 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1030 Position: Learning and Development Manager

Reporting to: Head of People and Culture, Kenya

Location: Nairobi, Kenya

Role type: Full Time

About SunCulture:

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About the role:

The Learning and Development (L&D) Manager will play a critical role in the day-to-day L&D activities that will ensure teammates enhance their skills and knowledge. This role will coordinate all L&D activities in partnership with business managers and HRBPs. The role will focus on implementing learning strategies and programs that are aligned with the organization’s professional development objectives. Excellent verbal and written communication skills are mandatory for this role.

Key Responsibilities:

Manage effective learning and development programs: Implement a learning strategy and learning programs that are aligned with the organization’s objectives. Collaborate with business leaders and HRBPs to identify training needs, create learning objectives, and design engaging and interactive training programs that will close gaps.
Implement learning and development initiatives: Plan, coordinate, and deliver L&D initiatives which may include training sessions, workshops, and offsites to teammates at various levels and departments.
Evaluate learning and development effectiveness: Manage the L&D data analysis and determine the effectiveness of L&D initiatives. Conduct thorough assessments and evaluations of L&D programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives. Make improvements based on the data outcomes.
Reporting: Generate reports and metrics to track and measure the effectiveness of learning and development initiatives. Make improvements based on the data outcomes to help teammates make the most of learning opportunities.
Utilize technology for learning: Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
Develop learning materials and resources: Create and update training materials, including presentations, handouts, online modules, and multimedia content, ensuring they are up-to-date, relevant, and engaging. A full understanding of the various business units and their specific training requirements is required.
Stay up-to-date with industry trends: Continuously research and stay informed about the latest learning and development trends, changes in learning theory, methodologies, and technologies to ensure training programs are innovative and effective. Make recommendations to the business on keeping abreast of industry changes and trends.
Budget Coordination: Oversee the learning and development budget, ensuring resources are allocated effectively and efficiently. Align with the internal BvA processes for budget allocation and management.

Does this sound like you?

Bachelor’s degree in a relevant field.
4+ years’ of related work experience; e.g. as an L&D Manager, Training Manager or other relevant position
Significant experience with effective learning and development methods
Good knowledge of e-learning platforms and practices. Demonstrate affinity with employee learning and learning technologies.
Current knowledge of effective learning and development methods
Ability to design and produce relevant training materials including e-learning courses
Ability to effectively present information to broad audiences
Experience in project management
Strong communication skills with demonstrable ability to build relations and influence
Strong organizational skills with business-oriented thinking
Analytical skills

Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Evergreen Requisition- Service Center Associate (Multiple Locations) https://careerhq.co.ke/?post_type=job_listing&p=1029 Tue, 11 Mar 2025 13:45:29 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1029 Position: Service Center Associate

Reporting to: Regional Sales Manager with a dotted-line reporting to the Fleet Operations Manager
Location: Multiple Locations 
Role type: Full-Time

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About Role 

Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Key Responsibilities

Customer Service

High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels and responding promptly to customer inquiries.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
Ensure service center operational standards are adhered to.
Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
Assist in sales/after sales requests placed by various customers and team members.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Maintaining a positive, empathetic, and professional attitude towards customers at all times.

Aftersales

Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
Providing feedback to all customers in reference to their queries and aftersale issues.
Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
Ensure all spare parts are available in the service center and proper inventory management.
Generate all reports in reference to service center activities and stock level.

Sales

Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.

Qualifications:

A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
At least 2 years of proven experience in sales or customer service.
Proven track record of successfully meeting sales targets.
Outstanding interpersonal skills with the ability to interact freely with customers.
Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
High EQ with the ability to work under pressure, and meet deadlines, and targets set.
Passion for customer service, the industry, and current trends adaptable for SunCulture.
Independent thinker with proactive decision-making capabilities.
Comfortable with ambiguity and experience working in a dynamic environment.
Be organized and be an expert in time management- both at personal and team levels.

Does this sound like you?

1. A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.

2. At least 2 years of proven experience in sales or customer service.

3. Proven track record of successfully meeting sales targets.

4. Outstanding interpersonal skills with the ability to interact freely with customers.

5. Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.

6. High EQ with the ability to work under pressure, and meet deadlines, and targets set.

7. Passion for customer service, the industry, and current trends adaptable for SunCulture.

8. Independent thinker with proactive decision-making capabilities.

9. Comfortable with ambiguity and experience working in a dynamic environment.

10. Be organized and be an expert in time management- both at personal and team levels.

Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

 

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Evergreen Requisition- Sales Team Lead (Multiple Locations) https://careerhq.co.ke/?post_type=job_listing&p=1028 Tue, 11 Mar 2025 13:42:12 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1028 Position: Sales Team Lead

Reporting To: Regional Sales Manager  

Location: Multiple Locations

Role type : Full time

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About Role

As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities

Recruitment and training.

Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

Team Management

Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
Track Lead generation and selling processes of the sales agents
Coordinate aftersales customer service to ensure brand strength

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, meet targets, keep a cool-temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage.

Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Evergreen Requisition- Regional Training Officer(Multiple Locations) https://careerhq.co.ke/?post_type=job_listing&p=1027 Tue, 11 Mar 2025 13:39:02 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1027 Position: Regional Training Officer

Reporting to:  Field Training Manager

Role type: Full time

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About the Role

As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams.

This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.

Key Responsibilities

Actively participate in the recruitment and selection process of new sales agents in the region
Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
Developing the individual coaching plan for each sales agent and ensuring all resources needed by the agent are provided,
Coaching each agent by observing what they are doing and providing guidance whenever needed,
Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
Developing training materials, conducting training sessions, evaluating and recommending areas for improvement,
Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program.

Does this sound like you?

Passionate about developing others’ capabilities and empowering those around you.
Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
Effective communicator in front of small-medium-sized groups of people.
Comfortable with ambiguity and experience working in a dynamic environment.
Have discretion in using budgetary allocations for the region and/or department
Experience in solar/ off-grid pump systems would be an advantage.
Experience working in a start-up would be an advantage.
Experience training experientially would be an advantage
Work experience as a sales agent is an added advantage

Interested?

Please apply online via this link. We respond to all candidates; however, only shortlisted candidates will be interviewed.

 

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Please Note
SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Evergreen Requisition- Regional Sales Manager (Multiple Locations) https://careerhq.co.ke/?post_type=job_listing&p=1026 Tue, 11 Mar 2025 13:35:43 +0000 https://careerhq.co.ke/?post_type=job_listing&p=1026 Position: Regional Sales Manager

Reporting to: Head of Sales

Location: Multiple Locations

Role type: Full Time

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About Role 

Reporting to the Head of Sales, the Regional Sales Manager has the primary responsibility for managing all sales activities within a defined geographical region. The role is field-based and requires proper planning within the assigned region and is suitable for an individual who is passionate about sales and people management. The successful candidate should be keen on working in a thriving tech-driven and innovative social impact business focused on small-scale farmers with an aim of transforming business.

Responsibilities

Active participation in the setting of the sales targets and ensuring all Sales Team Leads get clear communication on the target.
Conducts daily, weekly, monthly, and quarterly sales performance reviews to ensure team performance delivery while offering support in the field and remotely.
Own the regional sales targets and work on 100% achievement of the set targets through the team by ensuring the sales team leads are equipped with the necessary knowledge and skill to enable them to deliver results.
Have a good understanding of the territory and ensure proper agent distribution in the region, while solving all issues faced by the sales agents and ensuring the STLs and Sales agents clearly understand their commission structures and retrain periodically.
Spearheaded joint fieldwork with Sales Team Leads and Sales agents alongside weekly training to drive agent recruitment. Ensure the scheduled work plan from the Sales Team Leads are well executed by handling weekly work reviews and planning to review.
Building the business in the region through networking with other businesses for partnership opportunities and building relationships.
Ensure their Sales Team Leads follow the set recruitment process and achieve target month on month with the key set competencies from SunCulture.
Analyzing competitor activities in the region and assessing opportunities for business development.
Managing the Sales Team Leads and ensuring they have the necessary tools and support to deliver on their roles
Attending relevant industry events and conferences to build the business and generate leads.
Ensuring team activities are in line with the sales strategy.

Does this sound like you?

A Bachelor Degree in Sales and Marketing or other related fields.
At least 2-4 years experience in a leadership role and managing teams.
Ability to speak the local language and willingness to visit farms and do door-to-door sales as the role requires close engagement with farmers.
Excellent communication, listening, and negotiation skills.
Work experience in direct sales target-driven business and good with group presentation and selling.
Experience managing a team and passion for mentoring and coaching.
Comfortable with ambiguity and experience working in a dynamic environment.
Detail-oriented, delivery-focused, and willing to learn.
Experience in solar/ off-grid pump systems would be an advantage.
Experience developing new territories.
Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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