Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below:

Reporting to the Relationship Manager Business, the Regional Manager Personal Banking has the responsibility to coordinate all the personal banking business at the regional level to ensure the bank strategies, goals and objectives are achieved.

The Regional manager will support the business to achieve its objectives on Loan Book Growth, Deposit Mobilization, Quality management, Staff productivity, Mentorship and Training of staff and implement the bank’s strategy at the regional level.

Job Responsibilities/ Accountabilities

Monitoring and Surveillance.

• Relationship management of the personal banking borrowers in the region.
• Regular engagement with staff on arrears management.
• Snap check customer loan applications during branch visit to ensure compliance.
• Query daily arrears report with the officers and branch.
• Ensuring compliance of staff to P&Ps.
• Train the BCC and branches on any amendments in the personal banking product offering.

Market Outreach & Promotion

• Hold consultative meetings with stakeholders e.g. Private, parastatals, NGO’s and Government institutions,
• Prepare keynote message for general and specific forums to sell personal banking value proposition to the market.
• Provide Marketing and promotion materials to the personal banking officers
• Manage inquiries on Personal Banking at the regional level and in the marketplace.
• A brand ambassador of Equity bank in the market through marketing storms and intuitional visits

Training, Mentorship & Coaching

• Oversee and support in financial literacy in personal banking customers in the region
• Recommend training budgets
• Sensitizing officers on the newly signed MOUs for financial solutions for our stakeholders.
• Cascade the personal banking product offerings to officers and the branches.
• Induction & Training of new Personal banking staff.
• Enhance the Organization culture and core values among the Sector Team members.

Growth of the Personal Banking Loan book.

• Support branches in growth initiative such as marketing storms
• Seek and manage Partnerships aligned to the portfolio growth objectives.
• Relationship management of the depositors in the region.
• Enforcing service delivery within the stipulated SLAs.
• Participate in development of Sector Products and reviews based on market needs,
• Participate in formulation of the Sector strategy and ensures its full implementation.

Staff Productivity

• Monitor and hold weekly performance review discussions with Personal banking officers in the region.
• Identifying staff gaps, training of new staff and deployment of staff to branches
• Directs and executes the Organization staff performance management plans.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Generate & Share productivity report with the branches.

Other Roles

• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head- Personal Banking on progress of Personal banking business in the region.
• Any other duties as may be assigned by the line manager

Qualifications

Qualifications and Experience

• Business – related university degree
• At least 6 years’ experience as a Relationship Manager – Personal Banking/ Consumer Lending.

Key Competencies & Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines,
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter.
• Excellent understanding of personal banking business
• Exhibits an exceptional degree of creativity and resourcefulness.
• Excellent business relationship management skills and business closure techniques.

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.
All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

The Role

We are looking for ambitious, creative, and highly driven Account Executives who are passionate about building a career in sales, and are determined to step up their game to cultivate long-lasting relationships with our customers. You’ll be working with our growing sales team to hit sales targets and build a network of entrepreneurs, improving their manufacturing capabilities through our products.
Our ideal candidate is someone who has excellent communication skills and good command of the English language, is customer-centric and solution-oriented, and willing to go the extra mile to provide the best service to our customers. As an Account Executive, you’ll have the opportunity to drive results by executing sales strategies to provide the best customer experience. A majority of our leads are inbound, and your job will be to consult on projects with customers and help bring their designs to life.
Ultimately, we are looking for a self-starter who can thrive in a fast paced start-up environment.

What You’ll Do:

• Cultivate new business connections by working on inbound leads – no prospecting required!

• Act as a liaison between the customers and our in-house Production team

• Provide consultancy to customers to complete orders, and handle all issues and inquiries to ensure a smooth-sailing ordering process

• Follow up mainly through phone calls (inbound), emails, and messages as necessary

• Close your pipeline and lead sales initiatives throughout the company

• Consistently meet KPIs and sales targets

• Build relationship with customers and generate repeat sales

• Address post-sales concerns of the customers through a ticketing system

• Follow up with the tracking, progression and delivery of custom products to customers anywhere in the world

• Ensure that the design edits are well-cascaded within the Graphic Design team to eliminate design errors

• Responsible for updating daily reports and trackers to be submitted on a daily basis

Within 1 month you’ll:
• Learn how to pitch The/Studio’s value proposition
• Understand how The/Studio works, get integrated with your team and hit the ground running when it comes to your role.
• Sell your first inbound deal.
• Get familiar with inbound email sequencing
Within 3 months you’ll be:
• Proactively offer customers custom options to best suit their project
• Have perfect CRM hygiene, setting a method to follow up with your customers and support them throughout their design process
• Other team members say they’re learning a lot and are more productive because of you, you’re firing on all cylinders and identifying ways we can improve processes!
• You will be a master in our products and identifying good prospects
Within 6 months you’ll:
• Identify new tools / methods / sales processes that work best.
• Have started building your list of repeat customers that love working with you
• Be charging up for a great end of the year pipeline and exceeding your targets.
• Continuously achieve and overachieve against your quota.
• Start to be considered for a promotion!

What We’re Looking For:

• Passionate about building a career in sales and working in the apparel industry

• 1 year sales experience, consultative selling experience, account management experience is a huge plus

• Experience with Adobe Illustrator is also a plus!

• Strong written and verbal skills in English (C1 minimum)

• Great people skills to deal with customer concerns and inquiries, with a good sense of task prioritization

• Solution-oriented and can think strategically to resolve customer concerns

• Experience in Hubspot, building sales cadences, and SaaS sales a plus

• Experience in manufacturing a plus

• Attention to detail and good customer-handling skills

• Self Starter. Proactive and can work with minimal supervision

• Available to work US hours (PST)

• Remote-ready: owns a desktop/laptop with at least 8GB of RAM, a stable internet connection with at least 10 MBPS, and a quiet space to have customer meetings

What We Offer

• Competitive compensation + uncapped commissions

• Competitive paid holiday schedule

• Fast-track internal promotion for advancing your career

• Chatting with some of the biggest companies in the world every day to help them realize their designs

• Fully remote working flexibility

• Fun working culture and opportunity to be part of a diverse and results-driven global team!

• Opportunity to grow and enhance your skills beyond your work

• Independent Contractor role

• We want to help you grow – you will get personalized sales training not just for this role, but to help you with your future career

• No micromanagement – ever.

The/Studio’s Company Values

• Intellectually curious – possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor – Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency – values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity – has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven – focuses on achieving and exceeding measurable objectives

Our Typical Hiring Process• Submit an application. IMPORTANT: Please submit your resume/CV in English

• Initial Chat with Global Recruiter

• Hiring Manager Interview

• Assessment/Case Study – if applicable

• Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.
At The/Studio, we know that our Company’s strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

***No third-party recruiters/agencies please

This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.

Imagine leading a team that isn’t just selling products, but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.

Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.

As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.

This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa’s fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we’ve served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

UNILEVER KENYA – CUSTOMER DEVELOPMENT

Unilever Kenya is a subsidiary of Unilever, a multinational consumer goods company headquartered in the United Kingdom. Unilever Kenya is headquartered in Nairobi, Kenya, and employs over 2,000 people directly and indirectly. The company has a portfolio of over 50 brands, including Dove, Omo, Vaseline, Geisha, Royco, and Sunlight.

Unilever Kenya is committed to making a positive impact on the lives of Kenyans and the environment with a number of sustainability initiatives in place through their brands, including a plastic waste reduction program with Mr. Green to help reduce the impact of plastics in the environment and providing recycled plastic for some of Unilever Kenya’s products.

The Key Account Manager should be passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management.

As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You’ll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shopper needs.

This is a great opportunity to grow through driving business growth and intelligence, data analysis and customer driven growth in a fast-paced, collaborative environment

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are self-driven and hungry to grow then this role is just for you!

What Will Your Main Responsibilities Be

• Develop and execute a customer strategy and business plan with a strong collaboration of his/her team.
• Responsible for the achievement of turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.
• Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.
• Develop optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
• Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.
• Prepare detailed analyses on projects, NPDs or on any sales data to bring data-driven decision making alive.
• Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support in collecting market insights.
• Strong liaison with internal business support from Marketing, Customer Strategy and Planning and related functions in order to ensure smooth and efficient operations to support the business and customer growth plan.

Cross-Functional Collaboration

• Collaborate closely with the customer strategy and planning, marketing, and other business teams to ensure alignment and effective communication to meet the customer growth needs and how we through business intelligence sharing and data-driven decision making.
• Participate in meetings and contribute to discussions related to modern trade customers & data.

Essential

Experiences & Qualifications

• At least 2 year’s customer facing experience.
• Strong track record of performance

Desirable

• At least 4 years in a customer-facing role, managing tier 2 supermarkets.

Skills

• A degree from a reputable college or university.
• At least 2 years in customer management or key account management.
• Strong planning skills.
• Innovation mindset
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.