Reporting to:  IT Operations Manager

Location: Nairobi

Role type: Full-Time

About SunCulture:

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About the role:

This role is responsible for ensuring the reliability, performance, and security of SunCulture’s IT infrastructure, with a focus on network management, unified communications (UC) platforms, and endpoint computing. Key responsibilities include administering Windows and Linux systems, managing firewalls, routers, and switches, and optimizing the UC platform for seamless communication. The role also involves supporting end-user devices, overseeing OS deployments, software updates, and troubleshooting. Proactive monitoring, incident response, and security compliance are essential, along with capacity planning and performance optimization. Additionally, the individual will collaborate with cross-functional teams and maintain documentation to support scalability and business continuity.

Key Responsibilities:

• Infrastructure & Network Management – Maintain and administer Windows/Linux systems, perform OS installations, patching, upgrades, and manage network devices (firewalls, routers, switches).
• Unified Communications (UC) Management – Administer and troubleshoot UC platforms, including call routing, voicemail, conferencing, and integrations to ensure optimal performance.
• Endpoint Management – Support desktops, laptops, and mobile devices, including OS deployment, software updates, hardware troubleshooting, and endpoint management tools.
• Monitoring & Incident Response – Implement monitoring systems, configure alerts, troubleshoot system outages, and participate in incident response, including root cause analysis and on-call support.
• Security & Compliance – Enforce security best practices, manage access controls, conduct vulnerability assessments, and ensure compliance with security standards for UC and endpoint systems.
• Collaboration & Documentation – Work with cross-functional teams, provide technical support, and maintain accurate system and process documentation.
• Optimization & Capacity Planning – Improve system performance, contribute to scalability planning, and ensure the availability of UC and endpoint infrastructure.

Does this sound like you?

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ Proven experience as a SysOps Engineer / System Administrator or similar role
• 3+ Experience with Unified Communications platforms 3cx, Call Centre studio or Connex is required.
• 3+ Experience in Network Administration.
• Experience with Endpoint Management.
• Strong understanding of both Linux/Windows operating systems
• 2+ Experience with monitoring and logging tools (Zabbix, Nagios, Prometheus, Grafana).
• Strong understanding of networking concepts (TCP/IP, DNS, firewalls, load balancing, VoIP, SIP).
• Excellent troubleshooting and problem-solving skills, especially with UC and endpoint related issues.
• Basic Understanding of scripting languages (Bash, Python, PowerShell).
• General Understanding of cloud platforms (AWS, Azure, GCP) is a plus.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• General understanding of containerization technologies (Docker, Kubernetes) is a bonus.

Interested?

Please apply online via this link. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Role Overview
The Data Labelling Specialist will be responsible for accurately annotating and labeling data, ensuring consistency, and maintaining high-quality standards. The ideal candidate is detail-oriented, follows guidelines meticulously, and works efficiently with large datasets.

Key Responsibilities
• Label and annotate datasets, including text, images, videos, and audio.
• Ensure accuracy and consistency by following detailed labeling guidelines.
• Review and validate labeled data for quality assurance.
• Collaborate with machine learning engineers and data scientists to refine annotation processes.
• Utilize labeling tools and software to optimize workflow and efficiency.
• Identify inconsistencies and provide feedback for process improvements.

Requirements
• 2-3 years of experience in data labeling, annotation, or a related role.
• Experience using data labeling platforms such as Labelbox, Amazon SageMaker Ground Truth, or similar tools.
• Strong attention to detail with the ability to follow complex guidelines precisely.
• Basic understanding of how labeled data is used in AI models.
• Ability to manage and work with large datasets efficiently.
• Good communication skills for collaboration with technical teams.

Preferred Qualifications
• Experience labeling data for machine learning applications in computer vision, NLP, or speech recognition.
• Basic programming skills (Python, SQL) for automation.
• Familiarity with cloud-based annotation tools.

Benefits
• Competitive salary of $1,000 – $2,000 per month.
• Opportunity to work with cutting-edge AI and machine learning technologies.
• Professional growth and learning opportunities.

We are seeking a Windows Administrator to provide group-wide support for complex systems and interconnected technologies. This role involves day-to-day administration and support to ensure optimal performance and utilization.

Responsibilities

Roles and Responsibilities for System Administrator – Windows Admin

• Operational Support: Provide comprehensive support for Windows systems, including server virtualization, desktop virtualization, Cloud and infrastructure applications.
• Service Availability: Ensure high availability and reliability of services.
• Performance Management: Monitor and maintain service performance and quality.
• Capacity Management: Manage service capacity to meet organizational needs effectively.
• Application Publishing: Oversee the publishing of customer-facing applications.
• Ongoing Monitoring: Conduct regular monitoring and maintenance of infrastructure services.
• Incident and Problem Management: Handle incident and problem management within the Windows Servers hosted in On-Prem and Cloud.
• License Management: Manage software licenses to ensure compliance and efficiency.
• Infrastructure Development: Architect, deploy, build, maintain, harden, and enhance the Windows infrastructure hosted in on-Prem and Cloud.

Qualifications

We are seeking a Windows Administrator to provide group-wide support for complex systems and interconnected technologies. This role involves day-to-day administration and support to ensure optimal performance and utilization.

Staff who are either on the same role band or one level lower can only apply to the advertised vacancy

Moringa’s vision is a world in which anyone can create their future.  To make that world a reality we are committed to closing the skills gap in Africa’s job markets through our market-aligned tech-focused programs for both students and corporations.   As the premier provider of high-quality technical education in Kenya, we train exceptional Software Engineers, Data Scientists, Cybersecurity specialists, and other tech professionals.  We also work with some of Kenya’s biggest and fastest-growing organizations to upskill their workforce.  We are currently expanding and are looking for top talent to accelerate our growth.

Working at Moringa Moringa is an established and respected part of Kenya’s tech and education eco-system yet we retain a fast-paced and dynamic culture that is reminiscent of a start-up. We are all mission-driven professionals with a passion for providing the best student experience possible. And we know that is only possible if our team is highly motivated. We value action, results, hustle, collaboration and a customer-focused mindset and offer a healthy dose of fun along with a hybrid working environment.

WHAT YOU WILL DO
You will have the overall responsibility of leading the Curriculum Development & Assessment Strategy for both our B2C and B2B products. In this role, you will ensure that our course offerings remain best-in-class across the globe, delivering cutting-edge, high-quality content tailored to meet the evolving needs of diverse learners. You will also collaborate with cross-functional teams, including classroom, marketing, and admissions, to ensure curriculum alignment with the broader business goals.

Lead Curriculum Development & Assessment Strategy
• Plan, review and implement Moringa’s technical curriculum in line with industry best practice
• Develop an end-to-end curriculum review process with all relevant stakeholders to maintain quality and effectiveness
• Lead implementation of standards-based grading, designed to ensure that grades are closely aligned with mastery of learning targets
• Designing robust projects and assessments strategies that accurately measure learner progress and course effectiveness.
• Plan, review and implement technical mock interviews for both instructors and students
• Manage curriculum/content quality assurance
• Support scoping & needs assessment and delivery process for our corporate training programs

Maintain Curriculum Relevance and Best-practice
• Ensure the performance of all new and existing content is reviewed, and issues and improvements are resolved promptly
• Collaborate with industry and education field to deliver a quality curriculum/content
• Develop & maintain policies and procedures related to curriculum guidelines and standards
• Collaborate with classroom on instructional strategies, lesson planning, effective classroom management/delivery, troubleshooting, assessments and giving/receiving/actioning feedback
• Observe in-class instruction, analyze test data, assess education standards, recommend best practice instructional techniques

Team Management
• Lead recruitment of specialist curriculum engineers
• Supervise and mentor the curriculum team including setting performance objectives, and establishing a supportive environment while emphasizing accountability
• Ensure the consistent performance and development of curriculum engineers

WHO YOU ARE
• An experienced software engineer with a desire to learn and remain on the bleeding edge of the field
• An educator who can recall when they were a beginner in the field, and use that to determine best how to teach beginner-level students
• A creative problem solver who can cooperate with peers to solve challenges and seek new opportunities for Moringa technical programs
• A great verbal and nonverbal communicator; you listen to understand then respond
• A knowledge base; you teach, guide and mentor the students
• Self-aware; you are in tune with your feelings and emotions and understand how they impact other people

WHAT YOU HAVE
• 5+ years working experience in technical software development roles
• Led the development of enterprise products in use in the market
• 3+ years experience in technical educational content curation and implementation
• Demonstrated experience with Java (Android), Python (Flask & Django), Dev Ops
• Nice to have experience in Data Science, Cloud, UX/UI
• A degree in Computer Science/Software or any other relevant degree

Career Growth and Development
We do not believe that an organization can grow without the growth & development of its staff. At Moringa, we are consistently building systems to invest in the growth of our employees. We are deeply invested in offering career growth within Moringa, providing actionable feedback through “weekly check-ins” & through regular performance reviews. We will work together with you to craft roles that both support the needs of the organization and that you can be passionate about.

We are reviewing submissions on an ongoing basis.

Please submit your Application via this link https://forms.gle/B5Ee53HMv23o8FDL7

Job Purpose:
To identify business requirements and develop solutions (database design, workflows, user/data
interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities:

Configure and/or customize business applications to meet business requirements using various
database and software tools.

Assist in presentations of system functionality to new users and departments. Drives systems
adoption by business users.

Enhance and create user and system documentation as needed.

Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.

Perform the necessary technical design and development functionality to ensure that business
application systems can be effectively developed and implemented.

Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.

Capturing of business applications information needs and mapping of the same to the software
and /or database components.

Perform data modelling to analyze and specify data structures within an application system.

Developing database objects and structures for data storage, retrieval and reporting according to specifications.

Implementing and testing database design and functionality and tuning for performance.

Research and provide input on design approach, performance and base functionality
improvements for various procedures and applications.

Generation of ideas to improve efficiency in software and application services offered to the
business, and/or generate revenue for business.

Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required
Qualifications & Experience:

Degree in Computer Science or a technical-related field.

4 – 6 years experience in applications development, which includes system customization,
support and report designs.

2 years’ experience with RDMS preferably MS SQL Server, Oracle and MySQL.

Certified in IT.

Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.

Experience in process automation using robotics.

Previous experience in a financial/insurance institution will be an added advantage.

Membership to relevant IT bodies.

• Technical and functional knowledge of Dynamics NAV/D365, as well as the ability to give client presentations and demonstrations.
• Installation and implementation of service packs and hot fixes as needed.
• Configure, develop and deliver MS Dynamics NAV software and components in all functional areas.
• Create new and modify existing customizations and integrations as requested by the business.
• Perform data conversions, debug system problems, and craft resolutions
• Technical liaison to business groups for application support
• Training of End Users and carrying out User Acceptance testing.
• Provide pre-go-live and post-go-live end user support
• Take responsibility for the customized unit programming and overall system functionality
• Work with the Project Managers, Business Analyst and Consultants to understand the business / application requirements of the assigned task.
• Creation of technical documentation for all customizations and integrations
• Other duties as assigned.

Qualifications & Requirements

• Degree in Computer Science, Software Engineering or BBIT.
• Minimum of 3 years of professional experience in developing solutions with Microsoft Dynamics NAV on 2016 or newer versions or similar related experience and training in programming development for Dynamics 365 applications.
• Certification in Microsoft Dynamics 365, SQL, SAP, or NetSuite is a big plus.
• Preferred working knowledge of C/AL programming language. Proficient in Microsoft SQL Server Database Administration and Maintenance fundamentals.
• Experience working with common third-party add-on solutions and their integration with Dynamics NAV.
• Outstanding communication and administration skills are a must.
• Excellent presentation and strong interpersonal skills.